Return Policy for EdeGym.com Effective Date: 12/24/2024 At EdeGym.com ("Website"), we are committed to providing you with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer the following return policy to ensure a smooth and hassle-free process. 1. Eligibility for Returns To be eligible for a return, the following conditions must be met: Time Frame: You must request a return within [30] days from the date of delivery. After [30] days, unfortunately, we cannot offer a refund or exchange. Condition of Products: Items must be unused, unopened, and in their original packaging. If the product is damaged, opened, or used, it will not be eligible for return. Proof of Purchase: A valid receipt or proof of purchase is required to process your return. Non-Returnable Items: Certain products may not be eligible for return, such as personalized or customized items, and perishable goods like food or beverages. These items will be clearly marked at the time of purchase. 2.How to Return an Item If you wish to return an item, please follow these steps: Contact Us: Email us at edecpy@outlook.com with your order number, a description of the item(s) you wish to return, and the reason for the return. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions. Prepare Your Return: Carefully package the items in their original packaging. Include the Return Authorization Number (RAN) with the product(s) being returned. Shipping the Return: You are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., wrong or defective product). We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of returned items. 3. Refunds and Exchanges Once your return is received and inspected, we will notify you via email regarding the status of your refund or exchange. If your return is approved: Refunds: Your refund will be processed to your original payment method. Please note that it may take 5–10 business days for the funds to appear in your account, depending on your payment provider. Exchanges: If you prefer an exchange, we will ship the replacement item(s) once we receive the returned product(s). If the requested replacement is not available, we will offer a refund instead. 4. Damaged or Defective Items If you receive a damaged or defective item, please contact us within [7] days of receiving your order. We will provide you with a prepaid shipping label to return the damaged product and offer either a replacement or a full refund, depending on your preference. 5. Non-Refundable Fees Please note that original shipping charges are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective items). You are responsible for any return shipping fees. 6. International Returns For international orders, customers are responsible for return shipping costs, customs duties, and taxes. We recommend that you use a trackable shipping service to ensure your return reaches us safely. 7. Contact Information If you have any questions regarding our return policy or need assistance with your return, please contact us at: Email: edecpy@outlook.com Address: Jersey City, NJ 07307 Thank you for choosing EdeGym.com!