Warranty Policy
edegym.com Warranty Policy
At edegym.com, we take pride in offering high-quality products and a customer experience you can trust. Our warranty policy is designed to protect you from manufacturing defects and ensure that you receive the support you deserve.
Warranty Coverage
Our standard warranty covers defects in materials and workmanship under normal use for a period of 12 months from the date of purchase, unless otherwise stated for a specific product.
This warranty applies only to the original purchaser and is non-transferable.
What’s Covered
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Manufacturing defects
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Malfunctions under normal, intended use
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Quality-related issues directly related to product performance
What’s Not Covered
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Damage due to misuse, drops, negligence, or accidents
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Normal wear and tear
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Unauthorized repairs or modifications
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Exposure to extreme or improper environmental conditions
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Shipping costs outside the covered period (see International section)
How to Submit a Warranty Claim
To initiate a warranty claim, please follow these steps:
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Contact us with the following information:
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Your order number
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A description of the issue
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Supporting photos or videos showing the defect
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If eligible, you will receive a Return Authorization Number (RAN) and detailed return instructions.
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Once the item is returned, our team will inspect it.
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If the product is confirmed to have a warranty-covered defect, edegym.com will, at its discretion, offer one of the following remedies:
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Product repair
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Product replacement
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Full or partial refund
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Limitations
This warranty does not cover incidental or consequential damages resulting from product use. All claims made after the warranty period has expired will be considered void.
International Customers
Warranty terms apply to international orders; however, customers outside the domestic shipping region may be responsible for additional shipping charges, customs fees, or import duties. We recommend contacting our customer support team for guidance before submitting a claim.
In summary, our warranty is here to give you peace of mind. If something goes wrong due to a manufacturing issue, we’re ready to help. Please review these terms carefully and reach out if you have any questions.